Overview
Last updated: 04.12.2025. MoonWin says it is committed to handling personal information responsibly, transparently, and securely in line with applicable data protection laws.
Data Collected
The policy covers account data such as name, date of birth, address, email, contact details, and identification documents; financial data such as bank details, payment card information, deposits, withdrawals, and winnings; and gaming data including gameplay activity, betting history, and preferences.
It also refers to technical data such as IP address, geolocation, and device information, plus identity-verification material used for KYC and AML checks. Data may be collected directly from the player, automatically through cookies and analytics, or from third parties such as financial institutions, regulators, and fraud-prevention agencies.
Why Data Is Used
MoonWin says it processes personal data for account creation and maintenance, verification, deposits and withdrawals, fair play and responsible gaming, AML and legal compliance, fraud prevention, security, service improvement, and marketing communications.
The legal grounds named are contract performance, compliance with legal obligations, legitimate business interests, and user consent where applicable.
Rights And Retention
Players may request access to their account data, ask for corrections, request deletion where possible, and withdraw previously given consent. Questions about these rights can be sent to [email protected]. The policy also states that financial and transaction-related data is retained for at least 5 years to meet AML requirements.
MoonWin says it uses encryption and access controls to protect personal data and would notify affected users and regulators if a reportable data breach occurred. Personal data may be shared with service providers, authorities, or parties involved in corporate transactions, and safeguards are promised for international transfers. The site also uses cookies, is intended only for users aged 18 and over, and may update the policy from time to time.