Core Principles
MoonWin says gambling should be treated as entertainment rather than as a source of income or a way to recover debts. Players are encouraged to keep track of both time and money spent and to act early if gambling starts affecting daily life.
Player Limits
The site offers Deposit, Loss, and Wager limits on a daily, weekly, or monthly basis, plus Cooling-Off limits for 1 week, 1 month, 3 months, or 6 months. A lower limit takes effect immediately, while a higher one applies only after email confirmation and once the previous limit of the same type has expired.
MoonWin notes that loss limits and wager limits do not currently apply to Sportsbook bets, and a Cooling-Off limit does not currently stop a Sportsbook bet if the player still has an available balance.
Cooling-Off And Self-Exclusion
During a Cooling-Off period, deposits are blocked and promotional offers are removed, but withdrawals of remaining funds are still allowed. The account is reactivated automatically when the chosen period ends.
Self-Exclusion can be set for 6 months, 9 months, or 1 year and disables the account immediately. While active, deposits and withdrawals are blocked, although the policy also says a manual withdrawal can be arranged through customer support. Players may also ask [email protected] to stop access for a chosen period, and indefinite self-exclusion requests are mentioned in the policy.
Support And Minors
MoonWin recommends independent help from Gamblers Anonymous, GamCare, and Gambling Therapy. Limits can be set through the linked responsible gaming tools, via LiveChat, or by emailing [email protected].
The casino states that it accepts only players aged 18 or over and may request proof of identity to enforce this rule. Parents are encouraged to use blocking software such as CyberPatrol, GamBlock, 27labs, and Net Nanny to restrict underage access to gambling sites.