General Rules
Last updated: 22.04.2025. The terms apply to www.moonwin.com and may be changed by the casino when needed; significant changes may be announced by email, but players are expected to check the page regularly.
Play is only for adults aged 18 or older, or the higher legal age in the player’s jurisdiction. Players are responsible for making sure online gambling is lawful where they live, and bonuses are not available to players from Sweden.
Jurisdictions
MoonWin accepts players only where online gambling is permitted by law. The terms include a very long restricted-country list covering many territories across Europe, Asia, Africa, Oceania, and the Americas, and say that players from those locations must not deposit or play for real money.
Some games are also blocked in certain jurisdictions under provider rules. The site specifically notes extra territory restrictions for NetEnt content, limited-territory rules for selected branded titles, and that Canadian players are not eligible to play NYX games. Using a VPN to bypass provider blocks is prohibited and may lead to confiscated winnings.
Accounts And Verification
Only one personal account is allowed per player, and the website is for personal use only. MoonWin may request proof of age, identity, payment ownership, address documents, or a phone call as part of KYC; documents are expected in Latin or Cyrillic script, otherwise video verification may be required.
Accounts can be suspended or locked if verification is not completed. If the casino cannot reach a player by email or phone within 2 weeks of a withdrawal-related KYC request, the account may be locked, and winnings may be confiscated if the required KYC information is not fully provided within 40 days. Fraud, collusion, chargebacks, forged documents, duplicate accounts, and low-risk roulette patterns covering 25 or more of 37 numbers may lead to account closure and cancelled payouts.
Payments And Complaints
The site supports EUR, USD, CAD, AUD, NZD, NOK, BTC, BCH, DOGE, LTC, ETH, and USDT. Payment options include Visa, Mastercard, and alternative methods; [email protected] can be contacted about country-specific options. Minimum deposit examples listed in the terms start at EUR 20 / USD 20, while minimum withdrawals start at EUR 50 / USD 50, with separate values for other fiat and crypto currencies. Deposits must be wagered before withdrawal: 3x for most games and 10x for table and live games. MoonWin states that withdrawals are processed internally within 48 hours, bank transfers are generally handled within 3 banking days, and the full transfer can take up to 5 business days depending on the payment system.
Refund requests are considered within 24 hours of the transaction, or within 30 calendar days if unauthorized account access is claimed; refund payouts are said to take 5 to 7 banking days. Dormant accounts may be charged a €25 monthly fee after 12 consecutive months of inactivity. Complaints are handled by support and escalated when needed, but only the account holder may file them, and server logs are treated as the final authority in disputes.